Design, When Everybody Designs (Design Thinking, Design Theory) by Ezio Manzini

Author:Ezio Manzini
Language: eng
Format: azw3
ISBN: 9780262328647
Publisher: MIT Press
Published: 2015-03-06T06:00:00+00:00

The idea has been successful, and the secret of this success has been the ability to deal frankly and openly with different kinds of encounter: the face-to-face encounters between elderly people and students in their everyday lives (and the high relational intensity of their interactions); and the services delivered by experts and technicians to support both elderly and students in solving the different kinds of problems which may arise (which are a more formalized kind of encounter). In managing this, Hosting a Student has shown a profound understanding of the peculiarities of a relationship between elderly and young people, and of the difficulties that may appear: an understanding that went hand in hand with the process of trust building and with the design capability of transforming it into an articulated enabling solution.25

We can describe this initiative overall as a case of co-designing and co-production of results: the elderly hosts and the student guests decide together how to organize their living together and, to all intents and purposes, they exchange services. They do this by establishing long-term commitments and being open with each other. Therefore, the Hosting a Student initiative as a whole can be located in quadrant C of both the PI and the IQ maps.

However, the originality of this service lies not so much in this collaborative encounter as in the support that the organizers of Meglio Milano gave in order that it could come about, and in the best possible way. This support is manifest in two further collaborative encounters: one between the organizers and the elderly hosts; the other between organizers and student guests. These encounters are different in nature and lead to different results both in terms of involvement (figure 5.3) and of interaction quality (figure 5.4).

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